In today’s frantic technology driven world, mobile app have created a strong niche in a short span of time. When 25% of international media and marketing executives view mobile as the most disruptive force in their industry 1, it is time to sit up and take notice Having a small business app developed for its service/product offerings could help give emerging and nascent businesses a solid platform to chart the growth map by capturing the formidable mobile audience.
The need for such apps is further corroborated by the fact that by end of 2014, mobile usage is predicted to overtake desktop usage 2. Having said that it is essential to know what features can help in sustained interaction and engagement that will in turn help close sales and earn business through the mobile. Today let us have a glimpse at some of the must-have features which could tip the scales in your favor:
1. Seamless Social Media Integration:
Before everything else, this clearly is the need of the hour! We are living in a world of social media boom. You simply cannot undermine the importance of this aspect. Having mobile apps and social media business pages separately proves cumbersome for smooth management and increases abandonment rate. Hence, business apps need to be seamlessly combined with the respective social media profiles.
2. Location Based Services:
You can employ this strategy to give your company increased chances of business from mobile users in the vicinity. You can showcase your outreach with the help of location check-ins. Moreover, you can optimize customer satisfaction by giving them area specific offers, discounts, and special prices.
In a world of mobile revolution, people have gained heightened app sensitivity. That’s right! Users want their apps to represent their preferences, tastes, hobbies and likes. They need the power of customization. Changes like appearance modifications, notification settings, saving personal information and managing order history need to be incorporated within the app for best results.
Apps with simple yet enticing interface and navigability will promote ease of understanding, improved readability, and seamless internal mobility. Too many advertisements and offers can act as deal breakers. ‘Minimalistic’ is the new buzzwords adopted by leading players such as Apple to great effect.
5. Payment Processing Methods:
Make sure that your customers have access to single button payment features [Credit cards, bank transfers, online banking, etc.] so you never get to miss ever a single business sale due to cart abandonment or long-winding checkout process.
6. Timely yet Relevant Communication:
Push emails and push messages optimize customer communication by a significant margin. Users will appreciate getting to know about new offers, deals, discounts or early bird rewards that will sweeten their online purchase.
7. Monetary Management:
Take care to have a robust and secure gateway and backend to –
- Integrate Bank Accounts
- Monitor payments and sales
- Manage payroll and orders anytime, anywhere
- Track Invoices
8. Shipping and Delivery Management:
Allow your precious customers to get real time updates regarding the whereabouts of their package information once the payment has been done. Keeping them informed about the status of delivery till the time it reaches them instill a sense of confidence in customers’ minds – a factor that possesses a great recall value.
9. Comprehensive Feedback System:
Give your users the power to communicate with you directly or indirectly via comments, periodical surveys, FAQs, discussion forums and forms. Getting a chance to review and post feedback provides further impetus to customers to try out your business app again as they know that their comments are being acted upon.
1 – As appearing in http://blogs.sap.com/innovation/mobile-applications/8-statistics-every-business-should-know-about-mobile-0363048