AI Customer Support Chatbot

Key Features

• Intent Recognition: Understands and responds accurately to customer queries using advanced NLP
• 24/7 Automated Support: Handles Tier 1 queries round the clock without human intervention
• Smart Escalation: Transfers complex issues to live agents with full chat context
• Knowledge Base Integration: Leverages existing help docs, FAQs, and support articles for intelligent answers
• Omni-channel Compatibility: Available on web chat, mobile app, WhatsApp, Messenger, and more
• Multilingual Capabilities: Supports global audiences with AI-powered language translation
• Real-time Analytics: Monitor performance, response time, resolution rate, and user sentiment

Use Cases

• Automate FAQs, troubleshooting, and general inquiries
• Offer instant support during product onboarding
• Provide live order status, cancellations, and returns
• Assist with subscription or billing-related queries
• Boost customer engagement during sales and promotions

Benefits

• Lower Support Costs by automating up to 80% of interactions
• Higher Customer Satisfaction through prompt, accurate responses
• Reduced Resolution Time with real-time query handling
• Scalable Support for peak traffic without extra staff
• Enhanced Brand Loyalty via consistent and proactive service

Powered by Kriatix.ai

Our AI engine Kriatix.ai empowers the chatbot with continuous learning, rapid intent training, and low-code customization. Deploy new flows or update FAQs in minutes all while maintaining enterprise-grade security and scalability.

Deployment Options

• SaaS (cloud-hosted by GoodWorkLabs)

• On-Premise (ideal for industries with strict compliance needs)

• Hybrid (API-first architecture for seamless integration with your environment)

Get Started

Ready to transform your customer support with AI? Book a personalized demo or launch a custom chatbot pilot tailored to your customer journey.
Request Demo | Contact Sales