WhatsApp & Omni-channel AI Bot
Overview
Empower your business with 24/7 customer engagement across platforms. The WhatsApp & Omni-channel AI Bot by GoodWorkLabs is an enterprise-grade conversational AI solution built on our Kriatix.ai platform. It seamlessly integrates with WhatsApp, web chat, Facebook Messenger, SMS, and more to provide unified, intelligent conversations across customer touchpoints.
Key Features
- Multi-channel Integration: WhatsApp, FB Messenger, Web Chat, SMS, Email, and more
- Conversational Intelligence: Trained on domain-specific knowledge bases, product catalogs, and FAQs
- Live Agent Escalation: Smart routing to human agents when needed
- CRM & Backend Integration: Plug into Salesforce, HubSpot, custom CRMs, ERP systems
- Contextual Memory: Maintains conversation history across channels
- Multilingual Support: Serve users in their native language using AI translation
- Analytics Dashboard: Track engagement, resolution time, CSAT, and more
Use Cases
- Automate 80%+ of customer support queries
- Qualify and convert sales leads via chat
- Provide order updates, refunds, and tracking in real time
- Manage appointment bookings or support tickets
- Send proactive reminders, promotions, or alerts
Benefits
- Reduced Support Costs by automating Tier 1 queries
- Improved Customer Experience with 24/7 instant responses
- Faster Conversions through intelligent lead routing and follow-up
- Increased Retention via proactive engagement and post-sale support
Powered by Kriatix.ai
Built on our low-code AI platform, the bot is fully customizable to match your workflows, brand voice, and compliance needs. Integrate in days, not months.
Deployment Options
- SaaS (hosted by GoodWorkLabs)
- On-Premise (enterprise clients)
- Hybrid (via API gateway)
Get Started
Want to see it in action? Request a live demo or explore a custom pilot for your business.
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